DELIVERY

It normally takes 1 to 5 working days (“Delivery Duration Range”) for our orders to be delivered.

The table above sets out the number of working days required for the our orders to be delivered, however, should it be delayed due to unforeseen circumstances such delayed progress of restocking, holiday seasons, then we shall inform you in due course. Please note that Island and Rural areas within a country may also take longer for the parcel to be delivered.

If you have an account with us, you can track the your order online. Orders are normally processed within one to two business day. Once your order has been shipped, we will send you a shipping confirmation that includes your order tracking number.  Please use that to track your package until it reaches your door.

Should you wish to have a custom order (e.g. Express Shipment w/ Tracking), please contact us or send us an email.

Our quality assurance team implements extensive quality control measures, however, in the case of damaged goods please reach out to us as soon as you discover any damage. All claims of shortages or damages suffered in transits must be submitted directly to WINE LAB’s support team within 14 days upon receipt. Kindly contact our support team at info@winelab.co.nz. For detailed information, please refer to our Exchange and Refund Policy.

Your orders will normally be delivered to you within the below indicated time, however, delays may occasionally occur. Factors beyond our control that impact delivery time and these may include unforeseen events caused by our carriers, weather disturbances, customs clearance etc, and WINE LAB carries no liability in these cases. Also, customers are responsible to provide us with the correct information to minimise any chance of delays.

If the order has failed to be delivered to the customer and has subsequently been returned to us, you are liable for the delivery fee in order to allow the delivery to be rearranged. We will contact you via email as soon as we have received the returned package.

If the package is lost in transit, please inform our support team at info@winelab.co.nz immediately. Should such unfortunate event occurs, we would try our best to understand the situation and attempt to rectify the issue as soon as possible. However, WINE LAB reserves the right to make the final decision.

We have the ability to deliver wine to most parts of the world via our international courier service, the delivery times and costs (item plus customs clearance) may vary from country to country. The service is door-to-door and all import taxes/duties are paid by us. In rare case, you will be contacted to pay any relevant duty for that country.

Please contact us for more accurate quote for your destination country.